Privacy Policy

1. Introduction

Welcome to Silki - Smooth Image Converter ("App," "we," "our," or "us"). This Privacy Policy explains how Silki Team collects, uses, discloses, and safeguards your information when you use our mobile application. We respect your privacy and are committed to protecting your personal data.

2. Information We Collect

We collect information to provide better services to all our users.

2.1 Information You Provide to Us

• Account Information: When you create an account, we collect your name, username, and email address.
• Customer Support: Information you provide when you contact us for help.

2.2 Information Collected Automatically

• Device Information: Device model, OS version, and unique identifiers.
• Usage Data: Statistics on how you use the App.
• Crash Logs: Error reports to identify and fix bugs.
• Location Data: With your permission, we may collect precise or approximate location data.

2.3 Cookies

We use Cookies and similar technologies (which may include Web Beacons) to manage user sessions and login preferences.

3. Image and Photo Data Handling

• Local Processing: By default, image processing is performed locally on your device.
• No Face Recognition: We DO NOT use facial recognition technology or collect biometric data.
• Immediate Deletion: If server-side processing is required, images are generated one-time and deleted immediately after conversion.
• No Training: We DO NOT use your images to train AI models or for marketing.

4. How We Use Your Information

• To provide, operate, and maintain the App.
• To personalize your experience and improve services.
• To ensure security and integrity.
• To provide customer support.
• To comply with legal obligations.
• We DO NOT sell your personal information.

5. Sharing of Information

We share information only with:

• Consent: When you explicitly agree.
• Service Providers: Third-party vendors subject to confidentiality agreements.
• Legal Requirements: When required by law.
• International Transfers: We may transfer data across borders using Standard Contractual Clauses (SCCs).

6. Data Security

We use encryption (transit and rest), access controls, regular audits, and backups to protect your data.

7. Data Retention

• Account Data: Retained while account is active.
• Deletion: Data deleted or anonymized within 30 days of account deletion request.
• Usage Data: Retained for 12 months.
• Support Data: Retained for 6 months.

8. Your Rights

You have the right to access, correct, delete, restrict processing, or withdraw consent. To exercise these rights, contact us via email. We will respond within 5 business days.

9. Children's Privacy

This App is intended for users aged 17+. We do not knowingly collect personal information from children under 17.

10. Dispute Resolution

Disputes arising from this policy shall be resolved through binding arbitration under the laws of Silki Team's primary jurisdiction.

11. Contact Us